Installation Day

On the day of installation, you need to ensure that the area around your consumer unit (fuse box), incoming electricity supply meter, and proposed charge point location (including where the cable is expected to be run) is clear and free of obstructions, appliances etc, or you may incur an additional charge.

 

We will need your Wi-Fi and password as part of the installation process in order to connect your charger point to the internet. Please have this available for the installer. Details will not be retained

Please download the App onto your own phone so that you can adopt the charger once the installation is completed.

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Should there be extreme weather conditions, our installers may not be able to continue with your installation if it is not safe to do so, the work will be rescheduled, however they will always do their best to complete the work where they can.

Should the information you have provided us with when we supplied you with a remote quote be inaccurate, resulting in additional work, regrettably we will have to charge accordingly.

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How Long will my Installation Take?

A standard installation typically takes around 3 hours to complete. However, the actual length of time will depend upon where you are having your charge point installed and whether any time-consuming work is required to route the cabling (for example underground) if you have a detached garage.

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Do I Need to be at home during the installation?

Yes, you must be at home, the electrical engineer will need access into the property, and access to your WIFI.

We highly recommend you download the APP for your chosen charger before we install,  so that you can adopt the charger, and we can be there to assist you, if you need help setting it up.